By Chris Parlato, Project Leader, MEME Design
Thirty one U.S. states have banned texting while driving and nine states have passed a complete ban on the use of cell phones in moving vehicles, so automakers are fighting to develop a human-machine interface (HMI) that will bring drivers the information they want in their cars quickly and safely.
Voice-based automotive technologies must overcome user experience challenges unlike those involving touchscreens and traditional buttons, according to Strategy Analytics. In a new Automotive Consumer Insights (ACI) report, “Voice HMI: Connected Car Opportunities and UX Best Practices,” the research firm also said that accuracy and dialog design have had a negative effect on usability and widespread consumer acceptance. The report provides best practice recommendations for voice interface designers.